Allied VB15O - Premium

The Allied VB15O - Premium package delivers a robust virtual support solution for busy allied health clinics. Our experienced team, fully trained on the majority of booking platforms, offers professional telephone answering and appointment scheduling. The package manages up to 150 calls per month and includes features such as call backs, waitlist management, FAQ handling, email/SMS notifications, warm transfers for urgent calls, and comprehensive referral management. It is designed for practices that require an elevated level of administrative support to streamline patient care and operational efficiency.

Appointment Management:

• Up to 150 calls per month
• Managing up to 80 bookings/rescheduling/cancellations
• Call backs and outbound call support

Patient & Inquiry Handling:

• Management of waitlists
• Handling FAQs
• Messages sent via email/SMS
• Warm transfers for urgent calls
• Referral management

Team & Training:

• Experienced team within the Allied Health Industry
• Fully trained on the majority of booking platforms

Pricing & Fees:

• Standard Rate: $1,040 per month; calls over the plan are charged at $5.60 per call
• MedicMall Special: $868 per month

On-boarding and Training:

• Standard: $275 + GST
• MedicMall Special: $225 + GST

Security Deposit:

• Fully refundable one-month deposit

FAQs

1. What services are included in the Allied VB15O - Premium package?
It includes professional telephone answering, appointment scheduling, call management for up to 150 calls per month, call backs, waitlist management, FAQ handling, email/SMS notifications, warm transfers, and referral management.

2. Is there a special rate for Medic Mall subscribers?
Yes, MedicMall subscribers can access this package at a special rate of $868 per month, along with reduced on-boarding fees.

3. How are additional calls charged?
Calls exceeding the 150-call limit per month are charged at $5.60 per call.

4. What are the on-boarding fees and security deposit requirements?
The standard on-boarding fee is $275 + GST (or $225 + GST for Medic Mall subscribers) with a fully refundable one-month security deposit.