Allied - VB80 Classic

The Allied - VB80 Classic package offers comprehensive virtual support for allied health practices. Our service provides professional telephone answering and appointment scheduling, managed by an experienced team within the allied health industry. Fully trained on majority of booking platforms, we ensure smooth operations including call backs, waitlist management, and handling FAQs. This plan supports up to 80 calls per month, effectively managing bookings, rescheduling, cancellations, and patient enquiries while providing referral management services.

Appointment & Call Management:

• Up to 80 calls per month
• Managing up to 80 bookings/rescheduling/cancellations
• Call backs and outbound calls

Patient & Inquiry Handling:

• Management of waitlists
• Handling FAQs
• Messages emailed/SMS
• Warm transfers for urgent calls
• Handling patient enquiries
• Referral management

Team & Training:

• Experienced team within the Allied Health Industry
• Fully trained on the majority of booking platforms

Pricing & Fees:

• Standard Rate: $535 per month; additional calls are charged at $5.80 per call
• MedicMall Special: $465 per month

On-boarding and Training:

• Standard Rate: 150 + GST
• MedicMall Special: $100 + GST

Security Deposit:

• Fully refundable one-month deposit

FAQs

1. What services are included in the Allied - VB80 Classic package?
It includes professional telephone answering, appointment scheduling, call management (up to 80 calls/month), call backs, waitlist management, FAQ handling, email/SMS notifications, warm transfers, and referral management.

2. Is there a special rate for Medic Mall subscribers?
Yes, MedicMall subscribers can access the package at a special rate of $465 per month, along with reduced on-boarding fees.

3. How are additional calls charged?
Any calls beyond the included 80 are charged at $5.80 per call.

4. What is the on-boarding fee and security deposit?
The standard on-boarding fee is 150 + GST (or $100 + GST for Medic Mall subscribers) and a fully refundable security deposit of one month is required.