Tailored Packaged Services

At SOI Virtual Services, we specialise in providing virtual reception and booking services designed to meet the unique needs of a diverse range of businesses and clinics within the Allied Health and Medical sector. Our team are trained across multiple booking platforms and the specific details unique to the Allied Health and Medical industry.

Our mission is to help optimise your business operations by managing calls, scheduling appointments, and handling client communications with the utmost professionalism and efficiency. We understand the distinct challenges faced by different industries and tailor our solutions to enhance productivity and client satisfaction across the board.

With a team of highly trained virtual receptionists, we ensure that your business runs smoothly, allowing you to concentrate on your core activities. Our commitment to excellence, attention to detail, and personalised approach set us apart in the virtual receptionist service industry.

At SOI Virtual Services, we are more than just a service provider; we are your partners in optimising operations and enhancing client experiences within the Medical and Allied Health Industries.

Service specifications

• Call answering from 7:30am - 7:30pm Monday to Friday and 8am - 2pm on Saturdays
• Appointment scheduling
• Client inquiry management
• Customisable scripts
• Call forwarding and message taking

FAQs

What hours do your virtual receptionists operate?
Our virtual receptionists operate from 7:30am - 7:30pm Monday to Friday and 8am to 2pm on Saturdays. The Senior SOI Virtual Reception team works with you as if they were your onsite team. They get trained in your services and your unique way in managing your bookings and assisting your patients.

Can the virtual receptionist schedule appointments for my clients?
Yes, our receptionists can manage your calendar and schedule appointments based on your availability.

How do you handle confidential information?
Our receptionists are trained to handle all information with the highest level of confidentiality and professionalism.

Can I customise the receptionist's script?
Yes, you can provide a custom script to ensure our receptionists represent your clinic exactly as you want.

How do your services help optimise my clinic?
By managing calls, appointments, administration tasks and client communications efficiently, we free up your time to focus on providing quality care, thereby optimizing your clinic's operations.