VA Medical Classic

VA Medical Classic is designed for busy medical practices requiring dedicated virtual administrative support. Our experienced team, trained in major booking platforms, ensures professional telephone answering, appointment scheduling, and seamless patient interaction. We handle sensitive patient information with discretion and provide warm transfers for urgent calls.

This package covers up to 100 calls per month, including appointment bookings, rescheduling, cancellations, and outbound calls. Our team manages patient waitlists, handles FAQs, processes patient intake forms, verifies insurance, and updates patient records. With referral management and messaging via email/SMS, this package enhances operational efficiency.

Appointment & Call Management:

• Up to 100 booking/general inquiry calls per month
• Managing up to 100 bookings (new appointments, rescheduling, cancellations)
• Call backs and outbound calls
• Patient waitlist management
• Handling FAQs and patient inquiries
• Warm transfers for urgent calls
• Messages emailed/SMS

Patient Support & Documentation:

• Referral management
• Patient intake form processing
• Updating/retrieving patient records
• Insurance verification

Team & Training:

• Experienced team trained on major booking platforms
• Courteous and discreet handling of sensitive patient information

Pricing & Fees:

• Standard Rate: $726 per month; additional calls charged at $6.80 per call
• MedicMall Special: $660 per month

On-boarding and Training:

• Standard: $350 + GST
• MedicMall Special: $300 + GST

Security Deposit:

• Two-month fully refundable deposit

Additional Services:

• Billing Management: $1,000 per month (includes up to 100 clients)

FAQs

1. What is included in the VA Medical Classic package?
It includes professional telephone answering, appointment scheduling, patient inquiries, referrals, waitlist management, FAQs handling, email/SMS notifications, and urgent call transfers.

2. How are additional calls charged?
Calls beyond the 100-call limit are billed at $6.80 per call.

3. Is there a discount for Medic Mall subscribers?
Yes, MedicMall subscribers get a special rate of $660 per month and a discounted on-boarding fee of $300 + GST.

4. What is the required security deposit?
A fully refundable two-month security deposit is required.