VA Medical Lite

VA Medical Lite is designed for medical professionals seeking reliable virtual administrative support. Our experienced team, fully trained in major booking platforms, provides professional telephone answering, appointment scheduling, and patient inquiries management. With courteous and discreet handling of sensitive patient information, this package ensures smooth clinic operations.

The service includes up to 60 calls per month, covering appointment bookings, rescheduling, cancellations, outbound calls, and managing patient waitlists. Additional features such as handling FAQs, email/SMS notifications, warm transfers for urgent calls, referral management, patient intake form processing, insurance verification, and updating patient records make this an ideal solution for medical practitioners.

Appointment & Call Management:

• Up to 60 booking/general inquiry calls per month
• Management of up to 60 bookings (new appointments, rescheduling, cancellations)
• Call backs and outbound calls
• Management of patient waitlists
• Handling FAQs and patient inquiries
• Warm transfers for urgent calls
• Messages emailed/SMS

Patient Support & Documentation:

• Referral management
• Patient intake form processing
• Updating/retrieving patient records
• Insurance verification

Team & Training:

• Experienced team trained on major booking platforms
• Courteous and discreet handling of sensitive patient information

Pricing & Fees:

• Standard Rate: $420 per month; additional calls are charged at $6.90 per call or $2 per minute
• MedicMall Special: $399 per month

On-boarding and Training:

• Standard: $300 + GST
• MedicMall Special: $250 + GST

Security Deposit:

• One-month fully refundable deposit

Additional Services:

• Billing Management: $600 per month (includes up to 60 clients)

FAQs

1. What is included in the VA Medical Lite package?
It includes professional telephone answering, appointment scheduling, patient inquiries, referrals, waitlist management, FAQs handling, email/SMS notifications, and urgent call transfers.

2. How are additional calls charged?
Calls beyond the 60-call limit are billed at $6.90 per call or $2 per minute.

3. Is there a discount for Medic Mall subscribers?
Yes, MedicMall subscribers get a special rate of $399 per month and a discounted on-boarding fee of $250 + GST.

4. What is the required security deposit?
A fully refundable one-month security deposit is required.