VA Medical Premium

VA Medical Premium is our top-tier virtual assistant package, providing full-scale administrative support for busy medical practices. Our experienced team, trained on major booking platforms, ensures professional telephone answering, appointment scheduling, and efficient patient interactions. We handle sensitive patient information with utmost discretion and provide warm transfers for urgent calls.

This package includes up to 200 calls per month, covering appointment bookings, rescheduling, cancellations, and outbound calls. We manage patient waitlists, handle FAQs, process patient intake forms, verify insurance, and update patient records. With referral management, email/SMS messaging, and comprehensive patient support, this package maximises efficiency and reduces administrative burden.

Appointment & Call Management:

• Up to 200 booking/general inquiry calls per month
• Managing up to 200 bookings (new appointments, rescheduling, cancellations)
• Call backs and outbound calls
• Patient waitlist management
• Handling FAQs and patient inquiries
• Warm transfers for urgent calls
• Messages emailed/SMS

Patient Support & Documentation:

• Referral management
• Patient intake form processing
• Updating/retrieving patient records
• Insurance verification

Team & Training:

• Experienced team trained on major booking platforms
• Courteous and discreet handling of sensitive patient information

Pricing & Fees:

• Standard Rate: $1,557 per month; additional calls charged at $6.70 per call
• MedicMall Special: $1,298 per month

On-boarding and Training:

• Standard: $400 + GST
• MedicMall Special: $300 + GST

Security Deposit:

• Two-month fully refundable deposit

Additional Services:

• Billing Management: $2,000 per month (includes up to 200 clients)

FAQs

1. What is included in the VA Medical Premium package?
It includes professional telephone answering, appointment scheduling, patient inquiries, referrals, waitlist management, FAQs handling, email/SMS notifications, and urgent call transfers.

2. How are additional calls charged?
Calls beyond the 200-call limit are billed at $6.70 per call.

3. Is there a discount for MedicMall subscribers?
Yes, Medic Mall subscribers receive a special rate of $1,298 per month and a discounted on-boarding fee of $300 + GST.

4. What is the required security deposit?
A fully refundable two-month security deposit is required.